WE INCLUDE GRATUITIES ON ALL TOURS!
Another advantage traveling with DIRECTIONS Tours is that all gratuities for your Tour Navigator, Driver and Step-on Guides, is always guaranteed!
ARE YOU INSURED AND LICENSED?
Transparency is very important to us! DIRECTIONS Tours is a fully insured tour operator through Berkley/Arch Roam Right® travel liability insurance company. We maintain a consecutive A+ rating with the Better Business Bureau. Our memberships and partnerships include; The American Bus Association, Adventure Travel Trade Association, Missouri Travel Alliance, Florida Motorcoach Association, Drury Hotels® and Route 66 Association of Missouri.
WHAT TYPE OF TRANSPORTATION DO YOU USE?
DIRECTIONS Tours uses only the safest modes of transportation that are professionally cleaned and disinfected prior to every departure. Full Size Group Tours (20 to 52 guests), can expect comfortable and newer motorcoaches which “kneel” down for easier boarding. Small Group Tours (15 guests or less), enjoy the comfort and safety of small motorcoaches and/or deluxe passenger touring caravans which allow easy boarding. If your tour includes air travel, we only use commercial air providers (no charter flights). No Smoking or firearms are allowed onboard at anytime. Click HERE for more information
OUR TOUR NAVIGATORS AND DRIVERS:
Our Resident Tour Navigators and Drivers are the hallmark of our company and success. They work hard to provide a safe, knowledgeable, personal, and enthusiastic travel experience.
DO YOU PROVIDE BOTTLED WATER ONBOARD?
YES! We do provide bottled water onboard the motorcoach. Guests are also allowed to bring non-alcoholic beverages onboard.
IS SMOKING OR FIRE ARMS ALLOWED ONBOARD?
NO. Smoking (both tobacco and electronic) is prohibited on the motorcoach. We will break every 2-2.5 hours on travel days. Absolutely no firearms (conceal-and-carry) allowed onboard at anytime.
DO YOU PROVIDE LUGGAGE HANDLING?
Luggage handling on/off the motorcoach for a single checked bag per person is included. Luggage assistance at hotels is always available if needed and in some cases included. One carry-on item and one personal item is allowed in the cabin of the motorcoach/airplane.
WHAT TYPE OF ACCOMMODATIONS AND MEALS?
Most itineraries offer a continental or full breakfast on tour. Dinners are usually “out on the town” featuring a taste of the area cuisine you are visiting. If you have a special diet (diabetic/allergies etc.), please let us know when booking. We try to accommodate your needs the best we can. Hotel accommodations on tour are clean, safe, comfortable and carefully selected by location and reviews.
ARE YOUR TOUR ITINERARIES RELAXING?
DIRECTIONS Tours ensures a relaxing and stress-free experience on every tour. Our tour schedules are not tiring or overbooked. No late hour traveling on the motorcoach is scheduled.
WHAT ARE YOUR CURRENT TRAVEL HEALTH PROTOCOLS?
We continue to ensure your well-being and safety on tour with us. We have limited group sizes at this time. We are operating our motorcoaches and caravans with empty seats onboard giving a little more breathing room. Wearing a face covering (when needed, mandated, or asked to do so), and using hand sanitizers throughout your tour will help minimize the spread of germs.
DO I NEED TO BE VACCINATED FOR COVID19 PRIOR TO MY TOUR?
As we navigate the changing landscape of requirements and protocols in travel, there are destinations, events, and businesses that may required that all visitors/customers be vaccinated against Covid-19. DIRECTIONS Tours guests must be fully vaccinated prior to travel on all tours reserved on/after April 1, 2022. This standard protocol is being implemented by most insured and licensed tour operators and travel professionals around the world and is endorsed by the American Bus Association. All DIRECTIONS Tours employees are vaccinated against Covid-19.
DO YOU OFFER A HOME PICK-UP OPTION?
YES! We can set up a car service for you if you need a home pick-up in any of our primary cities served.
WHAT IF I HAVE TO CANCEL MY TOUR / DAY TRIP?
All of our tour packages are subject to our cancellation policies.
DO YOU OFFER TRIP CANCELLATION INSURANCE FOR TOURS?
I'M READY TO GO... HOW DO I MAKE A RESERVATION?
We are READY to help you make your reservations and welcome you! It is easy as 1-2-3 and all you have to do is call!
MY TOUR IS BOOKED, NOW WHAT CAN I EXPECT BEFORE DEPARTURE DATE?
Overnight Tours: You will receive your Tour Information Packet approximately one week prior to your tour departure date. This packet outlines pertinent information including; pick-up (motorcoach and/ or flight location/times, hotel information, attire, and contact numbers. Day Trips: You will receive your pick-up letter including pick-up time approximately one week prior to your departure date.
YOUR PRIVACY IS IMPORTANT TO US!
We care about accessibility, diversity and inclusion and are important values we adhere to for our customers and employees. Your privacy will be protected at all times. Personal information supplied to us will never be shared with a third party. Photos taken by our staff during tours are property of DIRECTIONS Tours and customers agree for them to be used for promotional advertising. If you choose to not have your photo used, please contact us for a waiver.
TRAVELER EXPECTATIONS AND ETIQUETTE MOBILITY:
MOBILITY: Travelers should be in good physical and mental health. If you have mobility issues, please be accompanied by a companion that is able to assist you. Our employees are not able to physically help any traveler on a tour. All travelers participate in any itinerary activities at their own risk. ETIQUETTE: Travelers should respect each other and remain punctual for a successful tour experience and enjoyment for all. Inappropriate or abusive behaviors to any other travelers and/or your Tour Navigator/Driver will not be tolerated at anytime. We reserve the right to terminate an abusive traveler that is disrupting the comfort and/or safety of the tour operation(s). DIRECTIONS Tours will make no refund and will accept no liabilty for a travelers removal from a tour. By booking and paying for a tour, you understand and agree to the above. If any claim is made against us, you must indemnify us for the full amount (and legal costs). We thank you for your cooperation.
Privacy Rights / Copyrights / Protection Policy
Directions Saint Louis, LLC / DBA DIRECTIONS Tours acts only as an agent for the various independent suppliers that provided hotel accommodations, transportation, sightseeing, activities, or other services connected with any tour. Such services are subject to the terms and condition of those suppliers. Directions Saint Louis, LLC and their respective employees, agents, representatives, companies and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay or any other incident which may be caused by the negligence, defect, default of any company or person in performing theses services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes. All services and accommodations are subject to the laws and regulations of the state or country in which they are provided. Directions Saint Louis, LLC is not responsible for any baggage or personal effects of any individual participating in the tours/trips arranged by Directions Saint Louis, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover of some of the expense associated with the loss of luggage or personal effects. Directions Saint Louis, LLC reserves the right to change or alter any of independent hotels, attractions and suppliers on any given itinerary (client will be notified if any changes must be made). Directions Saint Louis, LLC holds all copyrights on all exclusive Directions Saint Louis, LLC tour itineraries and reproduction or use without the consent of Directions Saint Louis, LLC is strictly prohibited.
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